UGL’s partnership with MTR Corporation
Bringing world class rail networks to world class cities
Project DurationHong Kong MTR System: 2002 - present; Metro Trains Melbourne: 2009 - present; UGL Unipart Sydney: 2011 - present
Service Lines/Product Description
LocationHong Kong | Melbourne | Sydney
UGL’s partnership with MTR Corporation has demonstrated how well a local-international collaboration can create highly reliable passenger car fleets. Both companies bring different but complementary skill sets together to create a powerful combination. Their partnership draws upon UGL’s asset management capability to increase network fleet availability, reliability and safety enabling MTR Corporation to deliver high levels of customer service.
This synergistic relationship with MTR Corporation includes a contract to maintain a fleet of 120 passenger cars which services the Kwun Tong Line in Hong Kong and the Metro Trains Melbourne (MTM) joint venture which also includes John Holland’s expertise in infrastructure to manage the entire Melbourne metropolitan rail network. MTR Corporation also provides consultancy services to UGL Unipart (a newly formed joint venture) which performs heavy maintenance on the majority of Sydney’s passenger rolling stock fleet.
Clean, safe, comfortable and reliable train services are standard elements of any world class metropolitan network operation. Achieving this is not an easy task. Providing passenger services likened to a fine Swiss timepiece with many intricate moving parts requires extensive knowledge and expertise.
With passenger transport worldwide set to increase at a rapid rate each year leading up to 2030, metropolitan rail networks will require careful planning and management in order to remain a viable mode of transportation. Essentially, it will require foresight to ready the network for patronage growth while optimising the performance of existing rail assets to deliver high levels of customer service to commuters.
With increased urbanisation predicted in future years, more importance will be placed on well managed metropolitan rail networks. In this environment, UGL’s asset management capability will play a core role with major rail network operators such as MTR Corporation.
UGL and MTR Corporation, Hong Kong
Since UGL’s contract started with MTR Corporation in Hong Kong in 2002, it has helped to reduce the frequency of service delays caused by train faults along one of the network’s busiest corridors, the Kwun Tong Line, as well as introduce a number of new maintenance procedures which have brought the company critical acclaim. This includes winning the ‘Class One Subcontractors Safety Award’ four years in a row and MTR’s ‘Seamless Partnering Award’ for seven of the last eight years.
UGL’s asset management philosophy is vindicated by key performance results achieved during its first seven years of providing maintenance services to Hong Kong’s MTR Corporation. These performance statistics are impressive showing an increase in train reliability, decreased extended delays and reductions in post train stabling failures.
UGL and MTR Corporation, Melbourne
In Australia, UGL, MTR Corporation and John Holland are joint venture partners in Metro Trains Melbourne (MTM). This franchise contract began in 2009 and it will continue for 8 years, with the option of extending for another 7 years. MTM is not only the network operator, but also the asset manager of more than 1,000 passenger cars and Melbourne’s entire rail infrastructure network.
The asset management practices used at MTM employ the same principles as UGL’s contract with MTR Corporation in Hong Kong but on a much larger scale. The joint venture is accountable for the rail network’s entire operation where asset management practices focus on continuous improvement and preventative maintenance. At a more detailed level, MTM is responsible for all aspects of the rail operator’s assets that include asset improvements, projections of future maintenance and manpower requirements to match operational targets.
UGL and MTR Corporation, Sydney
UGL Unipart, a newly formed joint venture between UGL and Unipart Rail, now manages the heavy maintenance and logistics for 1,050 of RailCorp’s passenger cars at Auburn in Sydney’s west. MTR Corporation offers specialist consultancy services to support a new direction for UGL Unipart which will include asset management practices in addition to existing heavy maintenance services.
Key Outcomes and Benefits
Over the past decade, UGL has successfully adopted asset management methodologies and practices as a core capability. In essence, it has been this core capability that has enabled operator MTR Corporation to increase their rolling stock fleet availability, reliability and safety performance to provide a better service to their end customers, the commuters of major cities.
Key benefits and outcomes included:
- The merging of UGL and MTR Corporation’s capabilities and strengths builds upon embedded knowledge in order to achieve the ultimate outcome – a highly satisfied travelling public
- In Hong Kong, UGL’s asset management capability has helped reduce the frequency of service delays caused by train faults along one of the MTR network’s busiest corridors, the Kwun Tong Line
- The partnership with MTR Corporation has been a continuous source of learning and improvement for UGL’s wider rail capability
- UGL’s asset management capability focuses on continuous improvement of rail systems which are essential to maintaining metro trains to the highest standards
- The Metro Trains Melbourne joint venture is responsible for all aspects of the rail operator’s assets that include asset improvements, projections of future maintenance and manpower requirements to match operational targets