Accessing or editing my profile and application

How do I edit my personal information on my profile?

Click the ‘Sign In/Register’ link in the top right corner of the Job Search page. After reviewing/accepting the privacy agreement, enter your username and password and click ‘Login.’ Once logged in, select ‘My Account Options.’ Under each Section Header, click ‘Edit’ to update the information as desired. 

How do I change or reset my password?
  • Click ‘Sign In/Register’ link in top right corner of Job Search page.
  • After reviewing/accepting Privacy Agreement, enter your username and password and click ‘Login’.
  • Once logged in, select ‘My Account Options’.
  • Select ‘Edit’ next to section titled ‘Login Information’.
  • Enter your current password and new password in the corresponding fields.
  • If you have forgotten your password, click on ‘Sign In/Register’ link in top right corner of Job Search page.
  • After reviewing/accepting Privacy Agreement, click ‘Forgot your password?’
  • Enter your Username and email address in appropriate fields and click OK. You will receive a ‘Change Password’ email.
  • Open email and follow instructions. If you are having problems with the link, please open attachment sent with email and try again. Please note that this email will only be good once to access the application process or change your password.
  • Once you reach ‘Change Password’ screen, enter the requested information.
  • The temporary password in the email should be entered in the ‘Old Password’ field. 
I have forgotten my password. What should I do?

In order to retrieve your password, click on the ‘Sign In/Register’ link in the top right corner of the Job Search page. After reviewing/accepting the privacy agreement, you must click ‘Forgot your password?’. Enter your username and email address in the appropriate fields and click OK. You will receive a Change Password email. Open this email and follow the instructions. If you are having problems with the link, please open the attachment sent with the email and try again. Please note that this email will only be good once to access the application process or change your password. Once you reach the change password screen, enter the requested information. The temporary password in the email should be entered in the Old Password field. Select your new password keeping the following in mind:

•  It must contain between 6 and 32 characters. Use only characters from the following set:

! # $ % & ( ) * + , - . / 0123456789 : ; < = > ? @ ABCDEFGHIJKLMNOPQRSTUVWXYZ [ \ ] _ ` abcdefghijklmnopqrstuvwxyz { | } ~

It must contain at least 1 letter(s) (ABCDEFGHIJKLMNOPQRSTUVWXYZ abcdefghijklmnopqrstuvwxyz)

It must contain at least 1 numeric character(s) (0123456789) eg. password1

It must not contain more than 2 identical consecutive characters (AAA, iiii, $$$$$ ...)

It must not contain your username

I have forgotten my username. What should I do?

In order to retrieve your username, click on the ‘Sign In/Register’ link in the top right corner of the Job Search page. After reviewing/accepting the privacy agreement, you must click ‘Forgot your username?’ Enter your email address in the appropriate field and click ‘Validate’. 

The system keeps saying my e-mail address already exists. What should I do?

This means that a profile has previously been created on our site using this email address. In order to retrieve your username, click on the ‘Sign In/Register’ link in the top right corner of the Job Search page. After reviewing/accepting the privacy agreement, click ‘Forgot your username?’ Enter the email address in the appropriate field and click ‘Validate.’ The system will return the username associated with the account on which the email address is found. If the account shown does not belong to you, i.e. if someone else has created a profile using your email address, please contact us ASAP at ugltaleo@ugllimited.com so we can rectify the situation. If you also need to retrieve your password, click ‘Forgot your password?’ Enter your User Name and Email Address in the appropriate fields and click ‘OK.’ You will receive a Change Password email. Open this email and follow the instructions. If you are having problems with the link, please open the attachment sent with the email and try again. Please note that this email will only be good once to access the application process or change your password. Once you reach the change password screen, enter the requested information. The temporary password in the email should be entered in the Old Password field. 

How do I subscribe/unsubscribe from receiving job posting notifications?

To subscribe/unsubscribe from notifications, you need to access your profile. Click the ‘Sign In/Register’ link in the top right corner of the Job Search page. After reviewing/accepting the privacy agreement, enter your username and password and click ‘Login.’ At the top of the page, click the ‘My Account Options’ link. Navigate down to the last section titled ‘Correspondence’ and select ‘Edit.’ Check/Uncheck the box for ‘Send me an email notification whenever a new position matching my profile is posted (job posting notification).’ and click ‘Save.’ 

How do I find out the status of my application?

To view the status of your submitted applications, you need to access your profile. Click the ‘Sign In/Register’ link in the top right corner of the Job Search page. After reviewing/accepting the privacy agreement, enter your username and password and click ‘Login.’ Click on the ‘My Job Page’ tab, then ‘My Submissions.’ This page will display information about jobs for which you've begin or submitted an application, the status of the job and the status of your application within the job. 

I started an application, but wasn't able to finish, so I closed out of the application, what do I do?

Click the ‘Sign In/Register’ link in the top right corner of the job search page. After reviewing/accepting the privacy agreement, enter your username and password and click ‘Login.’ Click on the ‘My Job Page’ tab. The ‘My Submissions’ tab will display your jobs submissions, including Draft Submissions. Select ‘Finish Draft Submission’ for the job in question to complete the application process. If the position does not show, please search for the job and start the process again. To avoid this, always ensure that you click ‘Save as Draft’ before closing out of the application. 

Can I make changes to my application and/or apply for another position?

Changes can be made to any application as long as the job is still posted. To make changes to your applications, you'll need to access your profile. Click the ‘Sign In/Register’ link in the top right corner of the job search page. After reviewing/accepting the privacy agreement, enter your username and password and click ‘Login’ then select ‘My Job Page.’ The ‘My Submissions’ tab will display. Next, click the ‘View/Edit Submission’ link next to the application that you wish to edit. To view and apply for other jobs, click the ‘Job Search’ tab at the top of the page and search using the available fields.

How do I withdraw from a position?

Click the ‘Sign In/Register’ link in the top right corner of the job search page. After reviewing/accepting the privacy agreement, enter your username and password and click ‘Login’ then select ‘My Job Page.’ Click the ‘Withdraw’ link next to the application from which you wish to remove your submission. Enter a short explanation regarding the reason for withdrawal and click ‘Yes.’ 

Other issues

If the issue you're experiencing is not covered on this page, please click here to send an email to our support group and we'll follow up within one business day.

Please note that our support group cannot accept resumes or applications via email, and is not equipped to provide updates on the status of your application. We also are not able to forward your email to any other group within UGL. 

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